Delete your Preloss account

How to delete your account

1. 1

   Open the Preloss app and sign in

   Deletion is handled entirely inside the app, so you need to be signed in to the account you want to remove. There is no form to fill out and no request to submit.

2. 2

   Tap the gear icon on the Your Properties screen

   The gear icon sits in the top-right corner of the main screen you land on after signing in. It opens Settings.

3. 3

   Select Delete Account

   It is the last item in Settings, marked with a red trash icon.

4. 4

   Confirm in the dialog

   A confirmation dialog explains that this permanently deletes your account and everything in it, and cannot be undone. Tap Delete Account to proceed, or Cancel to back out — nothing is removed until you confirm.

5. 5

   You are signed out

   Deletion runs immediately. Once it finishes, the app signs you out and returns you to the login screen. There is no waiting period and no recovery window.

What gets deleted

Deleting your account removes all of the following from our systems, including the underlying files in storage:

• Every property you added
• All video walkthroughs and the frames extracted from them
• All inventory items, including AI item analysis and deep scan results
• Photos, receipts, serial-number captures, and other attachments
• Generated inventory reports and claim reports
• Insurance policies, scheduled items, and uploaded policy documents
• Claims and the inventory items linked to them
• Your user profile and your login credentials

This is a full deletion rather than a deactivation. Your account is not hidden or suspended — the records and files are removed.

One thing deletion cannot remove

When Preloss timestamps a walkthrough, it writes a SHA-256 hash of your documentation to the Bitcoin blockchain through OpenTimestamps. That is what makes the timestamp independently verifiable rather than something we simply assert.

The proof files stored in your account are deleted along with everything else. The blockchain entry itself is public and permanent, and no one — including us — can remove it. It contains only a hash: a one-way fingerprint that reveals nothing about your home, your belongings, or your identity, and that cannot be reversed to recover any of your data. Once your account is deleted, there is nothing left for that hash to correspond to.

If you cannot sign in

Deletion requires being signed in, since that is how we confirm the request is coming from the account holder. If you have lost access, try resetting your password from the login screen first. If that does not work, email support@vereda.ai from the address on the account and we will help you complete the deletion.